American Express Careers

Manager / Senior Manager, Mobile Payments Program & Partner Management

New York, New York
Digital Commerce Marketing

Apply Get Referred

Job Description

The Amex Digital Labs team is responsible for originating, incubating, and growing promising ideas that set the company up for success in the 2-5 year horizon while continuing to focus on select strategic short-term digital experiences. We strive to emphasize creativity, customer centricity, and innovation.

 

The Digital Payments & Partnerships team is responsible for driving strategy, partnerships and operations to drive digital payments spend and digital engagement.  This Senior Manager / Manager role will focus on program and partner management across global mobile payments partnerships, including Apple Pay, Samsung Pay & Android Pay.

 
Responsibilities:
  • Leads program and partner management responsibilities across external partners and internal cross-functional teams, including:
    • End-to-end program management for launches of new features, functionality & experiences
    • Cascades relevant partner information and enterprise/ global level reviews to relevant country teams & stakeholders
    • Manages Third-Party Lifecycle Management, issue and risk event management for partnerships
    • Monitors ongoing performance of partnerships & analyzes business insights from usage & trends
    • Manages regular partner calls & quarterly business reviews
  • Negotiates and influences cross-functional teams to ensure appropriate business alignment and resourcing levels are engaged and maintained throughout the execution of the plan
  • Guide programs through legal, compliance, controls & privacy reviews & approvals
  • Pro-actively anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
  • Contributes to continual process improvement or re-engineering activities
  • Communicates with key stakeholders with regard to program strategy direction and changes


 

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


Qualifications

  • Exceptional interpersonal, communication, negotiation and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with external partners
  • Exceptional skill in driving results against aggressive timelines, managing multiple priorities and executing flawlessly
  • Exceptional program management skills to lead end-to-end partnership delivery across key verticals – engineering & technology, marketing, customer service, information security, etc.
  • A self-starter with an ability to excel in a dynamic, ever-changing environment and to switch gears as required
  • Ability to work with partners and across internal stakeholders to effectively manage and develop partnership
  • Ability to think strategically and creatively to develop winning digital payment product and platform strategies
  • Quantitative analytical skills to model customer adoption and usage, assess financial and business impact of partnerships
  • Strong understanding of consumer behavior and digital trends across categories. Desire to work on dynamic, innovative and evolving initiatives in the digital, mobile and alternatives payments space
  • Expertise in mobile and working with technical and product development teams is a plus
  • Bachelor's Degree required, MBA a plus

ReqID: 17015544
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred