American Express Careers

Japan Disputes Analyst 日本人ディスピュート アナリスト

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

Key Responsibilities:
 
•Pre-defined actions of certain types of claims chargeback’s under clearly defined criteria and high volume resolving complex issues (cardholder and merchant claim, internal inquiry) on cardholder’s or merchant challenge
 

•Provide optimum services to cardholders and merchants and delivering flawless quality in accordance with police and procedures

 

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

 

 

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.

 

 

Qualifications

•Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above
•Minimum of Bachelor’s degree
•A customer centric, can do attitude for customer
•Able to deliver result in accordance with policy and procedure
•Good PC skills
•Pro-active team player
 

Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary

 

必須スキル :
 
•流暢な英語 及び 日本語 – 会話・読み書き
•4年制 大学卒業以上
•お客様思い・おもてなしの精神を持っている方
•きちんとポリシーやプロセスを守りながら、結果も出せる方
•パソコンスキルお持ちの方
•チームワークが抜群な方

• シフトで働ける方(土日 及び 祝日も含む)

 

 


ReqID: 18000633
Schedule (Full-Time/Part-Time): Full-time