American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

 This is a Band 28 requisition

 

JOB OVERVIEW :

  • Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
  •  Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
  •  Adherence To Quality And Compliance Guidelines
  •  Communicates Effectively, Oral As Well As Written Ability to recognise tone and mood of customer through written communication.
  •  Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
  • Ability To Address 2-3 Conversations Simultaneously

Attentive: Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

QUALIFICATIONS :
  • Graduate
  • Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  •  Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
  •  Ability To Take Independent Decision & Meet Stringent Deadlines
  • Typing Speed (25- 35 Words/Minute)
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
 Internal Candidates With Tsc & Ems Exposure Recommended American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

ReqID: 18000762
Schedule (Full-Time/Part-Time): Full-time
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