American Express Careers

Coordinator-Pub Affairs & Comm

Phoenix, Arizona

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Job Description

As part of a global communications team within Corporate Affairs & Communications (CA&C), this role reports to the Manager, Public Affairs & Communications and is responsible for providing communications support in the Phoenix market by leveraging various communication channels to inform and engage Phoenix employees.
This role also provides editorial content and communications support, as needed, for the Global Servicing Network (GSN). GSN delivers extraordinary care to our Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services.
Key responsibilities:
  • Support local market employee communications, including but not limited to:
    • Posting and managing local market and local GSN news blog/intranet (Jive).
    • Updating digital TV systems and market-relevant printed visuals, as appropriate.
    • Writing and distributing leader announcements and updates.
    • Photographing large-scale events.
    • Supporting, as appropriate, local market visits by AXP senior leaders (EVP+).
    • Serving as communications consultant/member of the local crisis response team.
  • Coordinate with local events/engagement lead to communicate and support market events (e.g., Tribute, BluePrint, etc.).
  • Support and promote Blue Box initiatives at the local level (e.g., Customer Service Award, Customer Service Week, etc.).
  • Provide content development and editorial support for GSN communications vehicles, including GSN News, Inside GSN, and updates on Jive. Also, research and write articles for AXP-wide coverage on The Square.
  • Partner with CA&C colleagues in other markets to drive coordination, consistency and agility in global communications.


  • Excellent verbal and written communications skills.
  • Proven ability to craft and implement effective communications plans serving a broad audience.
  • Strong presentation and design skills, including experience using PhotoShop and InDesign; Jive experience, a plus.
  • Excellent judgment.
  • Self-motivated, team player, with proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives.
  • Web/graphic design, video editing and photography skills.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18000785
Schedule (Full-Time/Part-Time): Full-time
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