American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition

 

JOB OVERVIEW:

 

  • This position is responsible for managing and processing corporate applications for clients based out of Australia, New Zealand, HongKong, Singapore and Thailand Markets.
  • Liaise with ADM’s and various internal teams to obtain missing information
  • Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML and due diligence requirements
  • Liaising with internal Business Partners with relation to any erroneous or incomplete applications received.
  • Manage the end to end journey of a corporate application.
  • Multi task and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
  • Document necessary application information and offer solutions that benefit the customer.
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality
  • Utilize a consultative approach to provide solutions and receive incentives based on operational metrics results.
  • Document necessary account information and offer solutions that benefit the customer and our business.

This role may be subject to additional background verification checks

Qualifications

 

QUALIFICATION:

 

  • Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
  • Proven negotiation/problem solving skills with internal and external clients.
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
  • Must possess strong planning and organizational skills.
  • Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
  • Must be flexible to work any shift during core hours of operations

ReqID: 18001168
Schedule (Full-Time/Part-Time): Full-time
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