American Express Careers
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Customer Care Professional
This is a Band 28 requisition
- This position is responsible for managing and processing corporate applications for clients based out of Australia, New Zealand, HongKong, Singapore and Thailand Markets.
- Liaise with ADM’s and various internal teams to obtain missing information
- Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML and due diligence requirements
- Liaising with internal Business Partners with relation to any erroneous or incomplete applications received.
- Manage the end to end journey of a corporate application.
- Multi task and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
- Document necessary application information and offer solutions that benefit the customer.
- Maintain acceptable performance standards, including effectiveness, efficiency and quality
- Utilize a consultative approach to provide solutions and receive incentives based on operational metrics results.
- Document necessary account information and offer solutions that benefit the customer and our business.
This role may be subject to additional background verification checks
- Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
- Proven negotiation/problem solving skills with internal and external clients.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
- Must possess strong planning and organizational skills.
- Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
- Must be flexible to work any shift during core hours of operations
Schedule (Full-Time/Part-Time): Full-time