American Express Travel Related Services seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solutions. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.
Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with telecommunications solution design and development. Experience must include a minimum of: 1 year of experience with analyzing business requirements for voice application projects; 1 year of experience with unit and system testing, as well as User Acceptance Testing (UAT); and 1 year of experience with Avaya Communication Manager, ACD programming skills, AT&T Route IT tool, CISCO Intelligent Contact Management (ICM), CISCO Unified Contact Center Enterprise (UCCE), Computer Telephony Integration (CTI), CTIOS, and Verizon Network Manager.
JOB LOCATION: Phoenix, AZ
Schedule (Full-Time/Part-Time): Full-time