American Express Careers

Account Protection Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.




The fraud analyst position within GFPS is designed to review incoming fraud claims from Card members. Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence. Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account.
Key responsibilities include but are not limited to the following:
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information
  • Shift 24X7
  • Knowledge of Globestar & Fraud back office functions
This role may be subject to additional background verification checks.


  • Ability to analyze and interpret data in a systematic meaningful manner.
  • Proven analytical and problem solving skills with a strong attention to detail.
  • Strong interpersonal, communication and listening skills.
  • Ability to evaluate card members financial and account data to make sound business decision.
  • Experience in working on platforms such as triumph / legacy screens beneficial.
  • Demonstrated dependability/self-motivating skills.
  • Excellent verbal / written communication skills.
  • Change Management Ability
  • Multi-Tasking - ability to work on several screens/systems at a quick pace

ReqID: 18001443
Schedule (Full-Time/Part-Time): Full-time
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