American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is Band 28 requisition.

 

JOB OVERVIEW:

  • Contact Voluntary Attritors Over The Phone And Re-Sell Value Story To Successfully Retain Them In The Franchise. Includes Saving ‘Passive’ Fee Not Paid Attritors.
  • Address And Record CM Issues And Identify Key Reasons & Trends That Lead To Customer Dissatisfaction.
  • Use Specified Decision Matrices To Focus On Saving Profitable And High Value Customers.
  • Liaise With Other Departments To Resolve Specific CM Complaints From Time To Time.
  • Cross Sell Other Card Products To Existing Customers To Try And Retain Them In The Franchise.
  • Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set.
  • It will be 24*7 profile
  • This role may be subject to additional background verification checks

Qualifications

QUALIFICATION:

  •  Graduate With 2 – 4 Years Of Relevant Experience Preferably In Areas Of Customer Service / Telemarketing.
  • Excellent Oral And Written Communication Skills.Strong Interpersonal And Coordination Skillsstrong And Committed Customer Focus And Consistent Demonstration Of Service Excellence.
  • Ability To Take Independent Decision & Meet Assigned Targets Good PC Skills.
  • Strong Result Focus.
  • Excellent Oral Communication Skills.
  • Target Oriented Individual With Strong Sales Ability.
  • Ability To Communicate Enthusiasm And Empathy Over The Phone. .Knowledge Of Backend Processes
  • Ability To Handle Stress And Rejection.
  • Good Team Player
  • Language: English

ReqID: 18001592
Schedule (Full-Time/Part-Time): Full-time
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