American Express Careers

Manager, Operational Excellence - Global Merchant and Network Services Group

Phoenix, Arizona
Operations Risk Management

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Job Description

Overview of the Department:

The Global Merchant and Network Services Group brings together all of the American Express businesses that serve our key partners – merchants, banks, strategic and loyalty partners – to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The objective of the Global Merchant and Network Services Group Operational Excellence team is to drive convergence, prioritization, and execution of control and compliance stakeholders’ expectations to ensure the business unit meets regulatory and internal policy requirements while balancing business goals and merchant satisfaction. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit.  This includes leading global, local, and relevant legal entity activities and also includes execution against all components of the American Express Operational Risk framework. 

Job Responsibilities:
The Manager, Operational Excellence - Global Merchant and Network Services Group, will be responsible for supporting critical regulatory and compliance programs for the business unit globally. The role will focus on project management, tactical execution of regulatory and policy projects, and streamlined cross-functional operational processes. The position requires ability to support global initiatives and participate in special projects across multiple markets and time zones.
Responsibilities include:
  • Ensure timely completion of relevant regulatory and compliance program deliverables.
  • Provide guidance, program oversight/governance and reporting for key stakeholders.
  • Support audit, corrective action, and operational risk event remediation efforts related to relevant regulatory or compliance programs.
  • Coordinate and drive alignment of cross-functional internal and external partners.


Required Skills/Qualifications:
  • Self-starter with strong project management experience leading complex, large-scale, cross-functional initiatives.
  • Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
  • Strong communication and presentation skills.
  • Ability to develop relationships with leaders, peers, and control and compliance teams.  Previous network relationships with Audit, Operational Risk, Compliance, Tax, Technology, and/or Customer Service teams preferred.
  • Exposure to regulatory and policy compliance activities with a strong control mindset.
  • Strong team player with ability to influence opinions without having direct authority.
  • Working hours flexibility given the international nature of the role.
  • Ability to travel.
  • BA or BS degree

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

ReqID: 18001739
Schedule (Full-Time/Part-Time): Full-time
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