American Express Careers

Customer Service Analyst T2-II

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition
 
JOB OVERVIEW:
  • CBR handles the Requirement To Refund Any Part Of The Remaining Credit Balance Within Seven Business Days (Consumer) From Receipt Of A Request From The Consumer. For Credit Balances Which Have Remained On An Account And No Refund Request Is Received, The Regulatory Requirement Is To Make A Good Faith Effort To Refund To The Consumer By Cash, Check, Or Money Order, Or Credit To A Deposit Account Of The Consumer, Any Part Of The Credit Balance Remaining In The Account For More Than Six Months (POCO).
  • The Credit Balance Refunds (Cbr) Unit Will Refund Any Part Or All Of A Credit Balance On An Account (For Example: Rcp, Or Optima Accounts) Within Seven Business Days (12 Business Days For Company, Corporate Accounts) From Receipt Of A Request From The Basic Cardmember. These Requests Will Be Processed On-Line Within Five (5) Days Of The Requests Or Processed Manually On The Seventh Business Day Or 12 Day On Company / Corporate. In Addition, The Cbr Unit Will Make A Good Faith Effort To Refund To The Cardmember Any Part Of A Credit Balance Which Has Remained On An Active / Cancelled / Inactive Account For Six Months Even When Not Requested By The Cardmember.

Qualifications

QUALIFICATION:

 

•Graduate Or Post Graduates In Any Stream.
•Strong Customer-Focused Orientation.
•Excellent Written And Verbal Communication Skills.
•Ability To Think Within The Framework Of Policies And Procedures And Yet Provide A Customized Solution.
•Review Amex Policies And Procedures, Analyzing, Identifying And Researching The Inquiry Within Specified Timeframes.
•Good Problem Solving, Typing And Analytical Skills Needed.
•Excellent Productivity And Quality Performance Metrics.
•Proven Problem-Solving Skills With The Field And/Or Client. Strong Flexibility/ Adaptability To Manage Multiple Tasks Within Stringent Time Frames While Maintaining Accuracy.

• Knowledge Of Triumph And Legacy, Familiarity With Imaging, And Green Screens Advantageous.


ReqID: 18001762
Schedule (Full-Time/Part-Time): Full-time
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