American Express Careers
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Handling inbound and outbound calls from our consumer and small business card members whose accounts are flagged as overdue or delinquent using written and verbal communication.
Risk analysis and review of customer accounts, recommending process improvements where relevant.
Review the risk of accounts to assess whether to permit or stop further spend, compliance with privacy and consumer credit legislation.
Building rapport with the card members and actively listening to the issues that may have arisen.
Negotiation with card members to determine the best course of action and gaining agreement for both short and long term solutions.
Respond to card members enquiries in an appropriate manner, offering personalized service with a ‘can do’ attitude
Ensures maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Candidate must possess at least a Bachelor's Degree in any field.
At least 2 years of experience in credit card collections is required.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong interpersonal, communication and listening skills
Excellent negotiation skills
28/F Bonifacio One Technology Tower
3030 Rizal Drive corner 31st Street
Bonifacio Global City, Taguig
Schedule (Full-Time/Part-Time): Full-time