American Express Careers

Sales Coordinator (Phoenix)

Phoenix, Arizona
Client Management & Sales

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Job Description

FX International Payments (FXIP) is part of Global Corporate Payments. Currently operating in 5 key markets (US, UK, Australia, NZ and Singapore) FXIP offers US based businesses the ability to make cross-border payments in most currencies and manage currency risk. We offer expertise and personal support in addition to a convenient online system for making FX international payments. In 2016 we have lunched AccessLine, an innovation solution for GCP clients to settle cross-border payments on their Corporate Card account. In 2017 we launched BIP FX, another innovative solution for Large Market client to make buyer-funded domestic and cross-border. In 2018 we are introducing a block chain solution with Ripple and Santander. This is an exciting time to join the FXIP organization as we increase our focus on growth, new products and technology offerings to meet customer needs and build on the American Express brand as a top, global provider of payments services.
In FXIP Sales Organization, we are looking for a Sales Coordinator who will be responsible for contacting current prospects unveil their interest and upcoming payment needs for Sales representatives. You will be involving various projects to accelerate revenue goal for sales team partnering with sales, marketing, operation and partnership team. This position is an excellent opportunity for the right person to learn the business and hone his/her sales skills. If you are a self-starter with a hunger to succeed and a passion for discovering opportunities and for selling, and a strong will to win, we would like to talk to you about a great career opportunity with American Express.

This is not virtual role, you must present in office. 

  • Contact prospects to discover their upcoming payment needs throughout their onboarding cycle
  • Responsible for answering inbound line call as first contact person
  • Generate FX qualified leads through outbound cold-calling and obtaining key qualifying information. Your lead will be relayed to pertinent Sales Managers for further pursuit
  • Create and update data in Salesforce in a daily basis
  • Track process and report result clearly
  • Involve various initiative projects to boost revenue for the team
  • Your success will be determined primarily by the quality and quantity of leads generated on a daily and weekly basis as well as your overall outbound call volume


  • Exceptional consultative phone skills, including the ability to clearly articulate, overcome objections, and remain resilient throughout 
  • Focused, self-motivated team player with a strong will to win
  • Ability to positively represent American Express with all internal and external contacts 
  • Exceptional client and relationship management skills 
  • Excellent verbal and written communication skills 
  • Attention to detail
  • Strong knowledge of computer fundamentals including Microsoft Office and
  • Ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize efficiently
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 18001915
Schedule (Full-Time/Part-Time): Full-time
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