American Express Careers

Senior Analyst, Marketing

New York, New York
Digital Commerce Marketing

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Job Description

The Global Loyalty Partnerships Team is responsible for innovating loyalty, negotiating new card benefits, developing and executing category-level and partner-specific strategies, while managing and growing external partner relationships in support of Consumer Products & Services’ vision and strategy.

 

The Senior Analyst will help the loyalty partnerships team achieve operational excellence in the management of key partner-driven card benefits. In their role, they will support the team with day-to-day benefit process management, ensuring flawless operational execution, and acting as a World Service liaison.

 
Job Responsibilities:
  • Act as benefit process SME for partnerships such as Uber, Marriott and Hilton and look for opportunities to streamline, providing ongoing recommendations for improvements and efficiencies
  • Lead several aspects of claims and terms creation and approval, advising marketers across the organization
  • Work with internal cross-functional groups to ensure valuable and flawless execution of all team processes
  • Act as Loyalty Partnerships team World Service liaison
  • Day-to-day management and project office for premium benefit categories including: lodging, air, car, retail
  • Assist and help develop benefit reporting across categories
  • Support ad-hoc Compliance and audit related projects

Qualifications

  • Energetic self-starter with excellent relationship skills and the ability to drive results within a fast-paced, matrixed environment
  • Attention to detail and proven ability to drive results and ensure flawless execution
  • Strong project management skills with strengths in managing multiple priorities concurrently
  • Assertive and collaborative, with the willingness to take initiative, challenge the status quo, and think strategically to solve issues
  • Proven track-record for building and leveraging relationships and comfort working with a variety of internal partners across the Blue Box and external partners to achieve goals and resolve issues
  • Ability to communicate effectively with partners and senior leadership, one-on-one and by email
  • Positive team player with the ability to adapt to shifting or changing priorities
  • BA or BS
 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.



ReqID: 18001957
Schedule (Full-Time/Part-Time): Full-time
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