American Express Careers
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Finnish speaking Credit Specialist / Credit Analyst / Kredithandläggare / Luotonvalvoja
The mission of American Express is to be the world’s most respected service brand. Global Servicing Network (GSN) is responsible for the end-to-end management of our credit, collections and customer service operations around the world. We aim to strike the right balance between helping Card Members in need, taking actions to recover balances and limit exposure for American Express.
This position sits within the Credit Operations Nordic team in Stockholm. In this role, the successful candidate will provide service via phone and mail for our Finnish card holders in credit related issues and enquiries. You will be in charge of collecting overdue balances as well as making sure we enable spend for our card holders.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
We are looking for you who:
- Are fluent in Finnish and English, both in verbal and in writing
- Swedish knowledge is a benefit
- Enjoy challenges and work your way to reach set goals
- Have strong and efficient communication skills
- Have experience working in a environment where the overall attitude is to drive performance towards exceeding our customers expectations
- Have good analytical skills
- Are a problem solver
- Are confident with challenging customer situations
Schedule (Full-Time/Part-Time): Full-time