American Express Careers

VP of Global Card Issuance

Phoenix, Arizona; New York, US
Customer Care Operations

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Job Description

The objective of the Manufacturing & Automation (M&A) organization within Global Servicing Network (GSN) is to generate value by enabling the best in class solutions and create differentiated experiences for our external and internal customers.  As key group within M&A, Global Card Issuance oversees the manufacturing, provisioning and replacement servicing of all AXP products globally across all channels, markets, and lines of business.
 
The Vice President of Global Card Issuance will have the responsibility of focusing on the key priorities that span the creation, deployment and servicing both physical and digital payment devices, new product launches, as well as future proofing for net new digital payment options. 
 
The successful individual will ensure the organization meets the evolving needs of the issuance space and enterprise through continual innovation, evaluation and deployment. Requires strong organizational, technical and creative problem-solving skills. Requires strong multi-business unit stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures.  
 
This is an exciting and critical role that will help drive the future roadmap of Global Card Issuance and enabling a best in class card replacement journey at American Express.
 
Essential Job Functions:
  • Responsible for planning and directing all activities within Global Card Issuance
  • Lead a larger operational team in multiple geographies that manage the card replacement proliferation for all card products.  This individual will also remove friction points in the card replacement journey for our customers
  • Collaborate with our key business partners on the customer experience and servicing strategies related to improving the card replacement journey, removing customer friction points, ensuring channel consistency and maintaining a “digital first” mindset
  • Effective Relationship Management – ensuring proactive communication with key stakeholders & customers.  Upstream -  acting as the key liaison and stakeholder for all Product Teams, laterally – with leaders of critical project & support teams and downstream – with Operations Leaders
  • Formulates strategy and objectives to move to more digital issuance requests, improve efficiencies, and ensure an appropriate control environment around processing of Card Issuance requests
  • Partner with various GSN organizations to ensure most robust Card Issuances journey for our customers and work with business partners to deliver upon the Card Issuance capabilities road map
  • People Leadership (direct and dotted) of 100+ professionals across 12 locations globally
  • Focus on Career Growth and portability across M&A and in the wider GSN organization 
  • Responsible for the Card Replacement Customer Journey, digital replacements, managing multiple vendors across various markets, delivery and supply chain optimization, maintaining operational efficiencies, and new product development and launches
  • Oversee financials, headcount, REE, quality/compliance, managing product portfolio, and SQP investments

Qualifications

  • Demonstrated strategic thought leadership; ability to assess business objectives/strategies and define / implement appropriate strategies
  • Proven ability to build and leverage relationships and influence and inspire key partners to drive collaboration and alignment
  • Ability to challenge the status quo to drive innovation and change
  • Experienced in driving results across a cross-process, matrixed and global organization and leading operational teams
  • Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges
  • Empowers others to succeed, develops talent, and builds followership
  • An ability to solve complex problems and a highly analytical approach
  • High degree of organization, individual initiative and personal accountability
  • Indirectly lead and motivate others to work through complexity and road-blocks to drive results; effective prioritization, flexibility and time management will be key
 

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”



ReqID: 18002079
Schedule (Full-Time/Part-Time): Full-time
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