American Express Careers
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Upcoming - Customer Care Professional - OPEN
- Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express OPEN products
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits and other elements of American Express OPEN small business services
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
- Proven success in a customer service and sales environment (two years+)
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a web based environment
- Experience owning or working in a small business is a plus
- This position operates in a 24/7 environment and we are currently hiring for day and early evening hours.
- High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available
Schedule (Full-Time/Part-Time): Full-time