American Express Careers


Gurgaon, India
Customer Care Operations

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.

Job responsibilities:


  • Review the disputed claims of AMEX card holders.
  • Analyze and decide on accepting or rejecting a disputed claim.
  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the employees, customer and shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Analyze complex information and make sound decisions.
  • Balance customer interests with the interests of American Express. 



  • Graduate with strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation.
  • 1-5 yrs of prior work experience in a similar customer service environment.
  • Demonstrated ability to work effectively within a team environment.
  • Ability to take independent decision & meet stringent deadlines.
  • Quick navigation ability, web savvy and basic troubleshooting knowledge.

ReqID: 18002413
Schedule (Full-Time/Part-Time): Full-time
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