American Express Careers

Technical Project Manager

United States
Digital Commerce Technology

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Job Description

Enables Product Engineering team productivity and agility by leveraging Agile/Scrum concepts and principles where appropriate.

Organizational Context
Member of a product delivery team reporting to an Engineering Director. May have people leadership responsibilities.

Key Responsibilities 
 Maintains dependency plan between planned sprints/iterations across engineering, infrastructure, and third parties
 Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines
 Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint/iteration, and creates an environment in which the team is continuously learning from the past
 Influence without authority through effective change and leadership management.
 Engages with Product Owner, Business Stakeholders, and delivery team to
understand Business needs and identify appropriate solutions
 Uses their technical acumen to enable removal of impediments, ask probing
questions, and support team in technical issue resolution
 Facilitate discussions to identify alternative or different approaches to solve
problems, break down barriers and drive resolution of conflicts to ensure
productivity of the team.
 Steer and deliver project communications at all levels within Technology and
business to ensure transparency of development process and project performance, to coordinate escalation and issue resolution, to facilitate decision making, and to build trust.
 Create an environment of continuous improvement through reflective conversation and regular retrospectives, with the goal to surface issues/concerns and to identify clear action steps.

Scope of Impact/Influence
 Works in partnership with Product Owners, and the core and extended team to create and prioritize the product backlog
 Responsible for tracking iteration progress, actively contributing to design
discussions, issue resolution and removing obstacles to ensure sprint/iteration
commitments are met
 Coaches teams to adopt the AET SDLC process, Agile values, principles and
practices, and actively encourage teams to reflect and improve their delivery


Education & Experience
 Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred
 6+ years of technical delivery experience with a demonstrated track record of
increasing responsibility
 Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec
 Experience with design and coding across one or more platforms and languages a plus
 PMI Agile Certification a plus

High-performing Behaviors
 Ability to influence without authority and gain alignment
 Ability to facilitate focused discussions to gain consensus
 Ability to steer and deliver communications to all levels of leadership
 Ability to drive continuous improvement of the delivery team

 Strong servant-leadership skills
 Proven ability to deliver complex software features iteratively and reliably
 Strong understanding of SAFe or iterative development processes, including quality and testing best practices
 Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily, storage related preferred

Technology Core Competencies
 Adaptive Communication
 Agile Practices
 Industry and Company Knowledge
 Organizational Change Management
 Technical Acumen
 Technology Industry Trends

Game Changers 
 Adaptability
 Collaboration & Teamwork
 Continuous Improvement
 Courage
 Curiosity
 Ingenuity
 Servant Leadership
 Tenacity

Role Core Competencies
 SDLC Methodologies and Practice
 System & Platform Domain Knowledge
 Systems Design
 Testing
 Enterprise and Business Architecture
 Program Management
 Release and Deployment
 Requirements Gathering and Definition
 Analytical Thinking
 Builds High Performing Teams
 Coaching and Mentoring
 Decision Making
 Influence and Negotiation
 Relationship Management
 Business Product Knowledge
 Facilitation
 Planning & Organizing
 Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Tags: NSBE2018
ReqID: 18002555
Schedule (Full-Time/Part-Time): Full-time
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