American Express Careers

Engineering Director

United States
Digital Commerce Technology

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Job Description

Servant leadership and mentoring and delivery of product engineering teams, cultivating continual improvement in processes service quality, and strategic planning.

Organizational Context
Responsible for the people leadership of 3 – 4 engineering teams, each with up to 10 engineers and are typically co-located with the teams for which they are responsible.

Key Responsibilities 
Software Development
• Ensures their teams successfully develop, deploy, support, and monitor software across various environments
• Delivering software solutions that meet or exceed customer and stakeholder expectations by fostering and driving innovation and experimentation within Technology
• Able to share technology subject matter expertise with architects and other engineers across multiple organizations
• Ensure frictionless automated delivery from the teams
• Empower teams to succeed at scale Leadership
• Promote, empower, and practice servant leadership
• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Recruit and cultivate top talent by driving technical and leadership development
• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps
• Coach, guide, and promote creation of high quality, clearly documented, and compliant deliverables across engineering teams
• Ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps
• Ensures automated CI/CD pipeline and a production environment that scales to meet anticipated demand
• Manage multiple agile software product development teams that realize the company’s technology vision and strategy in a scalable, iterative environment
• Collaborates with peers and partners to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions, and contributes to engineering best practices across the company

Scope of Impact/Influence
• Coach, guide and promote the creation of high quality, clearly documented, and compliant software across engineering teams
• Enable integrated teams to deliver software and hardware solutions in support of key product initiatives
• Collaborate within and across business units to design solutions and prioritize, plan, and execute the development schedule


Education & Experience
• 6+ years of experience leading software engineering teams
• Extensive hands-on experience building and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies
• Proven experience attracting, hiring, retaining and leading top engineering talent
• Experience with Scrum, Kanban, or another Agile application development methodology
• Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred

High-performing Behaviors
• Anticipates what’s around the corner and pro-actively plans to mitigate those
• Customer Focused – Does what is right for the customer
• Be a change agent and willing to challenge status quo while helping to drive the necessary changes
• Introduces new engineering techniques and solutions
• Drive innovation in processes, software, and open source to meet the needs of
the customer
• Owned accountability for all quality aspects and metrics of product portfolio,
including system performance, platform availability, operational efficiency, risk
management, information security, data management and cost effectiveness
Knowledge/Skills • Deep knowledge of front end, middleware and backend technologies relevant to your teams domain
• Ability to build and leverage strong relationships with your team, business and
technology partners

Technology Core Competencies
• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Organizational Change Management
• Technical Acumen
• Technology Industry Trends

Game Changers 
• Adaptability
• Collaboration & Teamwork
• Continuous Improvement
• Courage
• Curiosity
• Ingenuity
• Servant Leadership
• Tenacity

Role Core Competencies
• Emerging Technologies
• Programming/Sof tware Development
• System Design
• Testing
• Business Analysis
• Data Management
• Release and Deployment
• Systems Development Management
• User Experience Evaluation and Analysis
• Analytical Thinking
• Builds High Performing Teams
• Coaching and Mentoring
• Decision-Making
• Executive Presence
• Influence and Negotiation
• Strategy Formulation
• Business Product Knowledge
• Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Tags: NSBE2018
ReqID: 18002556
Schedule (Full-Time/Part-Time): Full-time
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