American Express Careers

Customer Care Professional - 客戶服務部 - 香港市场 -(Night Shift) Up to RM 6K! Not Sales!

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

戶服務部 - 香港市 - Customer Care Professional 

Have you thought about ‘What will you do for a living’? 
Imagine ….. 
Surprising and delighting customers EVERY day 
Imagine …..
Fast-tracking your career with yearly opportunities for high performers 
Exchanging your ideas and feedback with the Executive Leadership Team 
Imagine ….. 
Being rewarded with a highly competitive basic salary and incentive plan 
Imagine ….. 
Being provided encouragement, and ongoing coaching & development to succeed. 
What will you do? 
Working from our head office in KL, you will service Premium Customers in HONG KONG and speak fluently to our card members in Cantonese.
You will also enjoy the flexibility of a rotating night shift and working alongside a large team of fun and results focused team players. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


Who will you be?
目前,你嘅工作性質與客戶服務,銷售或款待業有關。 響哩個24/7嘅工作環境,你可透過卓躍嘅工作表現賺取額外酬勞以及達到職業夢想。你有勇氣接受呢個挑戰嗎?
Are you a confident and passionate Cantonese and English speaker, with a strong ability to read Traditional Chinese? You have relevant experience in Customer Service, Sales or Hospitality industry? You seek to be financially rewarded with Flexi working schedule (rotational shift) and to excel your career? Do you have the require quality, passion and the “get-up-and-go” attitude ?
Language: Cantonese

ReqID: 18002768
Schedule (Full-Time/Part-Time): Full-time