American Express Careers

Senior Manager, Strategic Enablement

New York, New York
Consulting Operations

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Job Description

The Transformation Office (TMO) under the newly formed Global Digital Capabilities Transformation and Operations delivers high-impact outcomes to GCS by leading investment strategy, business transformation, and strategic cross-functional initiatives. 

The Senior Manager of GCS Strategic Enablement is within the Strategic Enablement team of the Transformation Office, which reports directly to GCS leadership. The Sr. Manager participates in a wide variety of 1-3 month long strategy assignments for cross-functional GCS senior leaders. The Sr. Manager will need to quickly understand the issues facing a client, structure and develop strategic solutions to problems, to communicate effectively with people at all levels across the organization and to work well within a team. The Sr. Manager will frequently lead assignments with senior clients. 

The Sr. Manager is expected to lead his/her specific work streams in terms of providing thought-leadership, recommending solutions and effectively communicating with/influencing key stakeholders, as well as to work across the team depending on project needs. This is a very high visibility role that gives direct access to senior leadership across GCS globally and provides exposure to multiple lines of businesses, enabling the development of a thorough and solid understanding of the business. 


The role is based in NY. 


  • Exceptional problem solving abilities with ambiguity (issue identification, problem structuring, analysis, development of actionable recommendations) 
  • Outstanding communication skills (both written and verbal) 
  • Exceptional team/ collaboration skills and demonstrate success with peer-leadership activities. 
  • Outstanding ability to build and leverage relationships with key business partners, comfortable in working closely with senior leaders 
  • Ability to work effectively in a matrix organization with shared goals and drive alignment across teams 
  • Effective in operating autonomously and making complex decisions in situations of ambiguity and time pressure 
  • Strong internal and external customer focus: Exhibits effective judgment of customer and business needs to deliver profitable growth and drive transformational change 
  • Relevant experience in consulting, finance, business analysis or general management 
  • Prior payments, B2B experience a plus 
  • MBA a plus 
  • Prior 1-3 years of experience with a top tier consulting firm or internal corporate strategy group a plus 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18002821
Schedule (Full-Time/Part-Time): Full-time
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