This position is responsible for :
Key responsibilities include but is not limited to the following:
1.Ensure maximum recovery on CM accounts through inbound telephone contact.
2.Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high Customer satisfaction levels via VoCM scores.
3.Meet metrics on VoCM, Quality, Contact Rate and ACM.
4. Shift 24X7.
This role may be subject to additional background verification checks. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
1.Graduate with 0-3 years of experience.
2.Multi-skilled across card platforms/products is preferable.
3.Ability to multi task such as making decision on accounts while typing and speaking to client.
4.Should display a penchant for Result Orientation & Personal Accountability.
5.Should possess sound Analytical, Decision Making and Problem Solving Skills.
6.Proficiency in MS Office - Excel, PowerPoint and Word preferred.
7.Strong Team Player with high level of integrity.
8.Strong Knowledge of American Express Product, Policies & Procedures.
9.Change Management Ability & Self-Motivating skills.
10.Demonstrated ability to work effectively within a team environment as well as independently.
Schedule (Full-Time/Part-Time): Full-time