American Express Careers
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Team Member - Credit
This is a Band 28 requisition.
- Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
- Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
- Meet metrics on VOCM, quality, contact rate and collection.
- Shift 08:30 AM to 08:00 PM
This role may be subject to additional background verification checks
- Graduate with 1-3 years of experience
- Excellent communication skills
- Multi-skilled across card platforms/products is preferable.
- Should display a penchant for Result Orientation & Personal Accountability.
- Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
- Should possess sound Analytical, Decision Making and Problem Solving Skills.
- Strong Team Player with high level of integrity.
- Demonstrated ability to work effectively within a team environment as well as independently
Schedule (Full-Time/Part-Time): Full-time