American Express Careers

New accounts CCP

Taipei, Taiwan
Customer Care Operations

Job Description

-To process New Accounts application to follow through the NAs Desk Instruction guideline and comply with regulation required and policy required when receiving or pre-screening for editing all related coding and review all supporting documentation
-To process and ensure New Accounts comply with regulation required and policy required when POB process and acuracy updated in system
-To process and ensure application forms and media filing correctly and keep confidential and comply with regulation required.
-Response for handling Inbound / Outbound calls and follow up the action taken
-Other duties as assigned by Leader
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


-A college diploma
-Good reading and writing in English
-Good phone manner and service attitude
-Be Punctual and responsible
- Action plan taken upon management's advice
-Problem solving skill
-Well communication
-PC skills, ie, Microsoft Word, Excel, Powerpoint
-General commercial/banking or credit card industry knowledge
-Honest, patient, responsive and with good integrated personality
-Must have strong time managemetn skills and the ability to work under pressure
ReqID: 18002850
Schedule (Full-Time/Part-Time): Full-time