American Express Careers
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Customer Care Professional - Australia
Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services.
Grow and nurture customer relationships on every interaction that results in measurable customer value.
Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.
Call center experience mandatory (customer service experience preferred)
Confidence to go off script in a fast paced metric driven environment with proficient multitasking and navigation
Experience dealing with customers in Australia required; experience dealing with UK and/or Canadian customers also a plus
Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Resourceful with demonstrated consultative experience, ability to influence
Creative problem-solving, eager to find customized solutions
Bachelor’s degree, associate’s degree, college undergrads may apply
There are two ways to apply. They both go through the same process and include an online assessment. It’s up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
Bonifacio One Technology Tower
Bonifacio Global City, Taguig
Schedule (Full-Time/Part-Time): Full-time