American Express Careers

The Debt Collector

Warsaw, Poland
Customer Care Operations

Job Description

We are looking for a reliable Debt collector to contact debtors and collect the outstanding balances for our company. You will be responsible for recovering the money owed in as little time as possible.



  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Proven experience as debt collector
  • Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
  • Working knowledge of MS Office
  • Excellent communication in Polish and English
  • Apt in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence
  • High school diploma is preferred

ReqID: 18002918
Schedule (Full-Time/Part-Time): Full-time