American Express Careers

TM Credit & Collect-T2-I

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.




This position is responsible for but is not limited to the following.

  • This position is responsible for : Key responsibilities include but is not limited to the following:
  •  Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
  •  Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
  • Meet metrics on VOCM, quality, contact rate and collection.
  • Shift 24X7
This role may be subject to additional background verification checks.


  • Graduate with 1-3 years of experience.
  • Proven track record for servicing and driving VOCM scores.
  • Multi-skilled across card platforms/products is preferable.
  • Should display a penchant for Result Orientation & Personal Accountability.
  • Excellent Interpersonal, Relationship Building & Communication Skills (Written & Verbal). 6.Should possess sound Analytical, Decision Making and Problem Solving Skills.
  • Strong Team Player with high level of integrity.  
  • Change Management Ability & self-motivating skills.
  • Demonstrated ability to work effectively within a team environment as well as independently
Language: English

ReqID: 18002930
Schedule (Full-Time/Part-Time): Full-time
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