American Express Careers

Service Delivery Engineer

Phoenix, Arizona
Digital Commerce Technology

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Job Description


  • Communicates the status of incidents, preventative solutions and resolutions to the Service Delivery Manager/Director
  • Leads core support to Service Delivery deliverables and meets the agreed quality standards of documentation and reporting
  • Assists in the investigation (root cause analysis) and resolution of problems
  • Leads in the development and deployment of preventative maintenance procedures
  • Leads Disaster Recovery Testing
  • Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementation
  • Contributes to continuous service improvement by maintaining assigned best practices and knowledge repositories


Required Qualifications

  • Up to 4 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Engineer
  • Hands on experience with design and coding in Java, HTML5, JavaScript, Unix Shell Script
  • Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)
  • Knowledge of ITIL Service Operations processes
  • Knowledge of distributed (multi-tiered) systems, algorithms and relational databases
  • Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.
  • Strong communication skills both verbal and written
  • Able to understand Agile practices

ReqID: 18003097
Schedule (Full-Time/Part-Time): Full-time
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