American Express Careers

Dedicated Travel Advisor

Gurgaon, India
Travel

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Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • To successfully manage & grow the relationship with a portfolio of High Value Centurion customers by handling all Travel, Card & Lifestyle aspects of the Centurion service.
  • To pro-actively maintain regular contact with customers and to use detailed knowledge of customer’s lifestyle choices to offer relevant Centurion value added propositions.
  • To provide outstanding relationship management to the satisfaction of all customers & to a higher level than that of our competitors.
  • To complete travel & lifestyle reservations accurately and effectively, either at point of contact, or within MTS location, within agreed timeframes.
  • Significantly contribute to revenue optimization by proactively building customer engagement through outstanding service in order to construct loyalty brand. 
  • This role may be subject to additional background verification checks

Qualifications

QUALIFICATION:
  • Graduate with 5-7 years of Premium Travel Experience.
KNOWLEDGE:
  • Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury.
  • Ability to use travel reservation software applications.
  • F2F situation management as well as office based.
  • Ability to communicate effectively using a variety of mediums (F2F, telephone, fax, e-mail, SMS).
  • Excellent Experience in a Travel Consultant role including expertise in travel geography and destinations around the world (desired).
  • Prior sales experience strongly encouraged.
  • Fares and Ticketing knowledge – including RTW and complex fares.
  • Confident of compliance regulations in an off site environment.
SKILLS:
  • Excellent oral and written communication skills.
  • Outstanding listening skills and capacity to articulate effective actions based on customer identified needs and profile.
  • Ability to build a highly engaged relationship with a High Value Premium customer portfolio in a professional manner.
  • Personal sales and Relationship Management background through strong personal presence.
  • Ability to work on own initiative or as part of a team & to demonstrate positive leadership when influencing colleagues to support changing customer requirements.
  • Must be presentable & professional as well as being able to work effectively unsupervised.
  • Demonstrates resilience & maintains composure even under pressure & in the face of frequently changing or competing demands, in both F2F and non-F2F environments.
  • Ability to drive customer loyalty by proactively maximizing on opportunities to develop customer’s emotional & rational brand affinity.
  • Ability to effectively apply influence & persuasion to drive a positive customer experience.
  • Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance.
  • Strong research/information gathering skills with the ability to think creatively & problem solve under pressure.
  • Superior attention to detail & accuracy.
  • Time & workload management skills including prioritizing and responding promptly to customer calls and requests when away from the office or in MTS location.
  • Demonstrates creative problem solving and decision making to both customer & organizational advantage.

ReqID: 18003170
Schedule (Full-Time/Part-Time): Full-time
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