American Express Careers

Pricing Manager - Global Merchant Services

Sydney, Australia
Digital Commerce Marketing

Job Description

You see more than numbers, you see what’s behind them.
Our Pricing Managers know what’s really hiding in data is a clearer insight, a better decision, a competitive advantage and most importantly, the success of our business and our merchants. So if you see analytics as an opportunity to solve problems, build strategic relationships and drive business growth, you’ve come to the right place.
Role Overview
The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.

This Manager position sits in the Merchant Services Japan, Asia Pacific & Australia (JAPA) Pricing team within GMS Pricing and is responsible for driving the strategy and analysis of various regional merchant negotiations as well as broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organizations goal for profitable charge volume and merchant expansion.


• Partner closely with Client Management and Acquisition teams to provide strategic and analytical support on negotiations with JAPA merchants
• Provide thought leadership and creativity to develop problem-solving strategies, including pricing terms, value exchange levers, trade-offs, to secure key financial and non-financial terms
• Prepare a comprehensive knowledge base about the merchant’s past performance, peer set comparison, external benchmarks, expected charge volume and growth in future years
• Evaluate and develop business cases for various merchant pricing scenarios and model P&L impacts
• Identify opportunities to share best practices across deals and streamline the implementation of contract terms
• Support core central processes such as annual investment process, rate review process and pricing initiative project management



• Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data
• Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
• Strong relationship management and collaboration skills with the ability to influence others
• Excellent written and verbal communication skills
• Strong work ethic with an intense will-to-win and demonstrated personal excellence. Ability to handle high pressure environment with aggressive deadlines
• Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges
• Strong project management skills with full ownership from analysis through to implementation
• Demonstrated ability to handle multiple requests and prioritize accordingly
• Minimum 3 years of professional work experience
• MBA, Pricing and GMS experience preferred
Why American Express 
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

ReqID: 18003255
Schedule (Full-Time/Part-Time): Full-time