American Express Careers

Client Management Team Leader, FX

New York, New York
Client Management & Sales

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Job Description

FX International Payments (FXIP) is a cross-border payments solution developed to meet the foreign currency payment needs of small to mid-size corporate and financial institution clients.
Clients use a leading edge on-line platform to send and receive foreign currency, book forward contracts and request international drafts.
The FXIP Manager reports to the Director FXIP Americas and is responsible for leading the Tier 2 Account Development team - approximately 5 staff and 20% of active clients. The incumbent is responsible for achieving client revenue targets and overseeing the effective management across the end-to-end client life cycle, including, early engagement, loyalty and retention. He or She will work closely with colleagues in sales, marketing and operations to deliver superior service to our clients.
This role includes a broad range of responsibilities, including: people management, business development, relationship management, project management, portfolio analysis, and requires interaction with both internal and external partners. This position will own and drive the work streams and strategic initiatives to increase overall portfolio performance.
The candidate will have demonstrated success in proactively driving organic growth, client retention, revenue obtainment and related metrics preferably in a foreign exchange environment focused on profitable expansion in a time-sensitive, well defined compliance and risk conscious environment.


  • Must have demonstrated account management experience
  • Experience in leading a team
  • High proficiency in verbal and written communication
  • High proficiency with Excel and Power point
  • Creative problem-solver
  • Demonstrated capability to function optimally in team setting. Must understand the individual and group responsibilities impact to department profit and revenue targets
  • Proven relationship skills required to build and maintain relationships with direct reports, clients and key contacts internally and externally
  • Strong ability to analyze and assess raw data to draw meaningful conclusions
  • Strong track record of successful client portfolio and relationship management
  • 6+ years of experience is required in addition to previous leadership experience in a client facing, relationship management or account development role
  • Candidate must be able to thrive in a fast paced, entrepreneurial environment. Excellent leadership skills with proven ability to identify strengths and address development needs within the team, strong team builder - able to attract, motivate and retain top talent
  • Excellent verbal and written communication skills in addition to financial/analytical skills



Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 18003315
Schedule (Full-Time/Part-Time): Full-time
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