American Express Careers

Fraud Protection Specialist- Cantonese & English (Night Shift)- Up to RM 6K!

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

What’s in store for you?
  • Service transaction level credit and fraud risk inbound calls from merchants and cardmembers based in Singapore, Hong Kong, Australia, New Zealand, India, Taiwan, UK, and USA.
  • Detect and minimize credit and fraud risk whilst enabling cardmember spend at the same time
  • Efficiently detect and prevent fraudulent activity, whist enhancing customer experience through world class servicing
  • Real time, transaction level credit and fraud risk assessments
  • Responsible for making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
  • Point of Sales (POS) approval •Charge Reversals
  • Resolve cases within the assigned empowerment limit
  • Working hours (weekday) : rotating night shift, starting as early as 4pm, ending as late as 7am.
  • Working hours (weekend) : rotating noon/night shift , starting as early as 12pm, ending as late as 7am.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!



American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.


What are we looking for?
  • Must be willing to work on rotating night shifts (5-day week, rotating off days, shift as early at 4pm staggered until as late as 10pm) 
  • Fluent in spoken Mandarin to be able to work with merchants and cardmembers based in Taiwan or Singapore
  • Fluent in spoken Cantonese to be able to work with merchants and cardmembers based in Hong Kong. 
  • Fluent in spoken English to be able to work with merchants and cardmembers based in UK, USA, Singapore, India, Australia & New Zealand 
  • Minimum SPM/STPM qualifications, preferably with tertiary education. 
  • High level of integrity.
  • PERSONAL CHARACTERISTICS : Maturity and Adaptability to cultural differences and diversity. Team player who is able to work in diverse group. 

ReqID: 18003337
Schedule (Full-Time/Part-Time): Full-time