American Express Careers

Cardmember Maintenance Inquiry Analyst - Japanese カード会員 情報メンテナンス&照会アナリスト - 日本語対応 (August Intake)

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

Are you fluent in Japanese? Are you looking for a work life balance environment?  Are you looking for a place where you will be encouraged and given support to fulfill your potential? Then get ahead in your career by joining our team within Customer Fulfillment Network.
We are seeking for passionate, energetic and confident English and Japanese speakers who will help us bring our brand to life, create lasting relationship and enhance the experience of our customers. You will be trained and develop skills in providing world-class service experience for card members.

Key Responsibilities:


  • Ensure most recent and accurate data available on cardholder accounts
  • Update cardholder account information when necessary
  • Review, analyze and process account maintenance requests from cardholder or other internal stakeholders
  • Replying by written correspondence in Japanese / English to cardholder requests.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!



American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.



  • Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above
  • Minimum of Bachelor’s degree
  • A customer centric, can do attitude for customer
  • Able to deliver result in accordance with policy and procedure
  • Good PC skills
  • Pro-active team player

必須スキル :

  • 流暢な英語 及び 日本語 – 会話・読み書き
  • 4年制 大学卒業以上
  • お客様思い・おもてなしの精神を持っている方
  • きちんとポリシーやプロセスを守りながら、結果も出せる方
  • パソコンスキルお持ちの方
  •  チームワークが抜群な方


ReqID: 18003341
Schedule (Full-Time/Part-Time): Full-time