American Express Careers

Process Manager - CS Support

Bangalore, India
Operations Risk Management

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

This opportunity is in American Express Data Capabilities and Product business, responsible for developing new business opportunities, launching new products and services, and expanding product distribution to support merchant value and drive revenue growth. The team is focused on meeting the business needs of our merchants by creating information products and services that leverage the American Express closed-loop data.
The Merchant Data Solutions team is responsible for providing solutions to accurately identify merchant attributes such as Name, Address, and Industry etc. CRMD is the platform that has algorithms to recommend accurate merchant information using internal Amex and External data sources.
Responsibilities of the candidate would include:
Focus on supporting business use case specific data analysis, create specific business rules on data trends, data monitoring and taking remediate actions
Create / document / execute User Acceptance Test cases for new application capabilities
Manage application issues and drive towards a speedy issue resolution.
Manage customer expectations including scope, schedule, changes, and problem resolution
Drive on-time, high quality project deliverables
UAT test script documented. Robust UAT executed. UAT feedback compiled and appropriate action taken to resolve test failures
Documented best practice guidelines.
Appropriate action to highlight challenges and ensure resolution via correct channels.
Project documentation including Requirement documents, UAT test results and project tracker


Required Skills
Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Ability to prioritize and deliver work within a deadline-driven climate
Strong communication skills oriented toward working with customers to document their product needs
Team player with demonstrated ability in collaborating across customer and Technology organizations
Experience in creation & execution of User Acceptance test cases, specifically in a SAS environment
SAS/SQL programming skills
Knowledge of working in SAS Enterprise Guide
Basic Unix skills
Knowledge of Big Data/ Hadoop or experience of working in Python programming is a strong plus
Experience working within a complex data warehouse environment is a strong plus
4+ years’ experience as a Business Analyst or Business Systems Analyst.
Bachelor’s Degree is required

ReqID: 18003370
Schedule (Full-Time/Part-Time): Full-time
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