American Express Careers

Senior Manager - Digital Products Marketing & Strategy

New York, New York
Digital Commerce Marketing

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Job Description

The Global Commercial Services (GCS) division of American Express is the leading provider of payment solutions for all businesses, from small and growing companies up through large corporations. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused mindset in absolutely everything that we do, designing products and solutions to meet our clients’ unique needs.
The Digital Products team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Card Member engagement through our digital and mobile B2B products.  The team’s mission is to dramatically increase adoption and frequency of usage through a combination of superior user experience and compelling features and functionality.

We are seeking an energetic, strategic thinker to own the go-to-market strategy for Spend Manager, one of our highest rated tools, critical to many customers’ business management processes. This individual always puts the customer first, breaks down silos, and is able to flex between product and marketing. The position requires close partnership and collaboration with key internal partners such as Customer Marketing, Sales & Field Teams, Brand, Finance, and Marketing Operations.
This role is a unique blend of product & marketing strategy and allows you to be at the forefront of digital best practices.


What we are looking for:
  • 3-5 years of experience driving product strategy or managing online marketing experiences
  • High energy, solution oriented team player with ability to effectively navigate a matrixed organization to drive results
  • Demonstrated ability to understand customer needs, analyze customer data and deep interest and knowledge of competitive landscape and market trends
  • Excellent communications skills required to gain alignment, influence priorities and secure resources to achieve aggressive goals
  • Ability to build strong relationships with key business partners and stakeholders
  • A passion for digital products with a “Customer First” mindset and passion for our customers
  • A proactive approach to collaboration, seeking input and understanding to other teams goals
  • A strategic thinker with a growth mindset comfortable in white space projects
  • Comfort with ambiguity and proven experience leading the creation of business strategies that can be translated into prioritized features and roadmaps
  • MBA a plus; prior experience with B2B online payment and servicing products / capabilities preferred; prior people leadership experience a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18003385
Schedule (Full-Time/Part-Time): Full-time
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