American Express Careers

Sr. Manager-Client Management

New York, New York
Client Management & Sales

Apply Get Referred

Job Description

The role of the Senior Manager Client Management, Restaurant, within NCG offers the opportunity to leverage strong partnership management, strategic thinking, negotiation and collaboration skills to create innovative partnerships and initiatives to drive incremental revenue to AXP, as well as value to our merchant partners and Card Members.  This role offers the opportunity to work in a dynamic industry space and collaborate across the blue box to deliver on our value proposition in the dining category and drive our blue box dining strategy.  This is a unique and high-profile opportunity for an experienced relationship manager to oversee a $3B portfolio of some of our largest and most strategic restaurant partners in the US, including Panera Bread, Outback Steakhouse and ThinkFood Group.  The incumbent will focus on establishing, maintaining, and growing long-lasting and mutually beneficial merchant relationships to further grow American Express share, identify new business opportunities, and enhance merchant satisfaction.  They will also have the opportunity to be part of the Blue Box Dining team and play a key role in driving the broader Blue Box Dining Strategy.

  • Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant’s business/industry and Global Merchant Services
  • Increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios
  • Consult with merchants on how to capitalize on the fast-paced evolving payments environment
  • Safeguard the merchant’s relationship across all aspects of American Express, ensuring merchants’ positive experience across all Blue Box partners
  • Cultivate and leverage relationships across the Blue Box to identify and implement solutions to create net new CV and expand share within the accounts
  • Champion operational excellence and seamless merchant experience


  • Extensive experience in relationship management and business development with a proven ability to develop strong client relationships, generate new opportunities and lead all components of the sell-in process at senior levels such as business case framing, development of partnership constructs and negotiations.  Proven ability to uncover new opportunities to grow revenue and share
  • Executive presence with ability to lead senior/C-level discussions with clients
  • Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners.  General management skills should include several of the following:  strategy formulation, marketing, sales, financial management, operations, customer servicing and negotiation.
  • Project management skills and excellent ability to excel in a fast-paced environment and simultaneously drive multiple project in different phases.
  • Highly developed communication skills with ability to tailor messages to different audience types internally and externally
  • Demonstrated analytical and creative problem solving skills and proven financial acumen understanding product P&L drivers.  Expertise in uncovering insights using various quantitative data analysis methods and translate findings into meaningful business insights and relevant value propositions.
  • Strong driver of results with both strategic thinking and tactical execution skills
  • Restaurant Industry knowledge/expertise a plus
  • Energetic, enthusiastic, team player

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18003454
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred