American Express Careers

Customer Care Professional

Taipei, Taiwan
Customer Care Operations


Job Description

Delivering extraordinary experiences to its customers and employees every day.


Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community. 


Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world.  So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.


Global Servicing Network:


Where developing relationships is the key to our success. 


Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. 


Given the importance placed upon delivering extraordinary customer care at American Express, we see it as essential to attract and develop talented people by:

  • Offering opportunities for professional growth and advancement
  • Recognizing and rewarding those who drive and deliver results
  • Respecting and valuing diversity, integrity, and teamwork

Role & Responsibilities:

Help propel your team and its business partners to success


Here’s just some of what you’ll do in this role:

        Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

        Build meaningful relationship through consultative questioning to ensure added value for the customer

        Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

        Meet and exceed quality goals, compliance regulations and productivity targets

        Document necessary information

        Re-prioritize to adapt to the ever changing environment


Qualifications

Are you ready for the challenge?


        Demonstrate personal excellence by remaining positive in difficult situations

        Display a passion to serve by delivering extraordinary service in every interaction with our customers

        The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis

        Strong interpersonal, communication and listening skills

        Strong verbal and written communication skills

        Excellent negotiation, influential and resourceful skills

        Analytical and problem solving skills with strong attention to detail

        Outstanding organisational skills 

        Bachelor's Degree preferred or qualified through customer service experience  



ReqID: 18003681
Schedule (Full-Time/Part-Time): Full-time