American Express Careers

Senior Manager, Product Enablement Strategy

New York, New York
Digital Commerce Marketing

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Job Description

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses in more than 25 countries. The people, processes and technology that support this vital function are evolving to improve the merchant experience and economics. The GMNS Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.
The Senior Manager will be a strategic partner and thought leader to the Sales & Client Management organizations, responsible for developing and managing a product enablement strategy for GMS’s CRM product.  This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies, and leading enablement efforts that drive business growth, merchant experience and productivity.
This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and gain exposure to leadership within the organization. 
  • Design product enablement strategy to support global stakeholder teams in growing business and improving productivity
  • Consult with leaders and business partners on business priorities and develop customized short-term and long-term approaches to support stakeholder needs
  • Maintain deep understanding of stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs
  • Collaborate with product owners to shape product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals
  • Develop creative tactics to influence stakeholder and leader perception of tool as being an essential part of their day-to-day
  • Drive increased adoption and positive feedback of product
  • Own knowledge management and collaboration tools leveraged by stakeholders
  • Create long-term knowledge management strategy to ensure stakeholders have timely access to resources that support their performance and responsibilities
  • Potential people leadership opportunity
*Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.* 


  • Track record of developing winning strategies and converting them into clear plans for execution that will drive business growth
  • Ability to build relationships across various stakeholders and influence without authority on high visibility projects
  • Excellent written and verbal communication skills with experience presenting innovative ideas to audiences of all levels
  • Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities
  • Keen attention to detail, high degree of accountability and integrity
  • Passion for the customer and user experience
  • Professional experience with CRM/ preferred
  • Professional experience with knowledge management tools preferred
  • MBA or relevant master’s degree (preferred)

ReqID: 18003804
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred