American Express Careers

Credit Specialists - Merchant Risk

D.F., Mexico
Customer Care Risk Management

Job Description

Making outbound calls / receiving incoming calls to collect on overdue balances from merchants.
Achieving best-in-class servicing effectiveness while meeting operational performance standards such as money collected.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Bi-Lingual skills required (English)
Experience in collections or customer service
Negotiation skills
Good analytical skills with attention to accuracy and detail
Excellent communication skills
Build strong relationships with team members and clients
Must be able to work toward deadlines and handle multiple tasks
ReqID: 18003813
Schedule (Full-Time/Part-Time): Full-time