American Express Careers

Credit Risk Specialist- CBO Japan

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

  • Monitoring High Risk Accounts of American Express.
  • Suggestions for risk mitigation for high-risk accounts of cardholders.
  • Investigation and review the degree of risk of the cardholders in order to prevent bad debts.
  • Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
  • Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
  • Sharing of information and reports in cooperation with overseas bases
o アメリカン・エキスプレスのハイリスクアカウントのモニタリング
o カード会員様のハイリスクアカウントについて、リスク軽減のためのご提案
o 貸倒を防ぐため、カード会員様のリスクの度合いを審査・決定
o カード会員様の購入パターンや購入特性を分析し、返済意思を断定することにより潜在的なリスクを特定
o 不正使用か実際のクレジットに関わる問題かを断定し、取るべき手段のご提案

o 海外拠点と連携し、レポート及び情報のシェア

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

 

 

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.

Qualifications

  • A person who have professionalism and excellent speaking ability of both Japanese and English, including the proficiency in reading and writing in Japanese.
  • A person who has high level of analytical and investigation skills.
  • A person who is emphasizing in producing the best result and always tackle the challenges to solve problem on their own.
  • A person who is very familiar with credit related policy or a person who can learn quickly.
  • A person who is emphasizing in team work, and has excellent skills to put things and plan in order.

 

  •  熱意とプロ意識をお持ちで、日本語の読み書き及び日本語・英語の会話力に優れた方
  •  高い分析力と調査のスキルをお持ちの方
  •  結果を出すことを重視し、自力で問題解決するための課題に取り組める方
  •  クレジット関連のポリシーを熟知している、もしくは素早く学べる方
  •  チームワークを重んじ、優れた計画性と物事を取りまとめるスキルをお持ちの方  

ReqID: 18003899
Schedule (Full-Time/Part-Time): Full-time