American Express Careers
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Customer Care Professional
• Handle customer’s incoming calls as one servicing contact unit including general inquiries, statement and non-statement related inquiries, Card member maintenance , Membership Rewards , Card acquisition , marketing programs , Merchant Services related inquiries , Risk Management related matters, disputed charges,card retention,applications as well as overseas Card members• Handle Save A Card inquiry.Perform cross selling (CFS) as per department guidelines• Make appropriate financial adjustments and maintain Card member contact history• Make appropriate maintenance on Card member account as per requested• Handle customer complaints• Voice customer feedback• Special and new assignment as and when needed• Servicing and sale targets and department working condition applied
• Bachelor degree
• Good knowledge and understanding of service concept and logistic
• Some telephone sale background is an advantage
• Innovative, analytical mind and problem solving
• Excellent telephone manner and etiquette
• Good / excellent tone of voice - pleasant and lively
• Mature, compose with personal accountability
• Customer service minded - willing to help attitude
• Positive thinking and attitude
• PC knowledge
• Able to communicate well in both Thai and English, - both written and verbal
• Good attendant record & punctual and able to work odd hours
• 2-3 year working experience in customer service field
Schedule (Full-Time/Part-Time): Full-time