American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Timely And Error Free Processing Of Card Applications.
  • Provide excellent service to US card applicants/Card Members
  • Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile,
  • Adhering to outlined Procedures
  • Ability to connect with customer’s and willingness to go beyond the call of duty
  • Ability to Demonstrate exceptional customer service etiquettes
  • Understand the bank environment and confidentiality of customer data
  • Assist Audit, Internal And Compliance Functions at times Of Audits To Ensure All Control Issues
  • Are Identified And Addressed.
  • Acts as a brand ambassador for the company
  • Ability to analyze and suggest improvement on existing processes, procedures.
  • Ability to work with minimal support
  • Candidate should be customer centric.
  • Support All Other Day-To-Day New A/C Processes And All New Initiatives
  • Shift Timings – 24*7 

Qualifications

QUALIFICATION:

  • Graduate With Minimum 1Year Of Experience In relevant field
  • Excellent Communication skills
  • Good Analytical Skills with Eye for Details.
  • Good Interpersonal Skills.
  • Basic Computer skills mandatory

ReqID: 18004486
Schedule (Full-Time/Part-Time): Full-time
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