American Express Careers


Mexico City, Mexico
Customer Care Risk Management

Job Description

Essential Duties and Responsibilities:

• Monitor our automated fraud screening application for “card not present” transactions.

• Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction.

• Conduct additional research to validate purchases.

• Conduct follow-up research on fraudulent transactions.

• Work with peers and leadership by communicating fraud trends and sharing ideas and information.

English  is required

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


• Bachelors Degree required (Criminal Justice field is a plus) and a strong desire to build a career in the fraud industry

• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus

• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.

• Must possess strong internet research, along with the ability to navigate multiple systems at once.

• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

• Must be able to work afternoon and evening shifts, including weekends, non-business hours and holidays.

• Individuals selected to join our team must successfully complete a pre-employment background check and must abide strictly by the company data protection policies

**Note: Relocation will not be provided for this role. This position will be based out of our Tecnoparque, MX office.

ReqID: 18004533
Schedule (Full-Time/Part-Time): Full-time