American Express Profesiones


Mexico City, México
Atención al cliente Gestión del riesgo

Descripción del Trabajo

Essential Duties and Responsibilities:
• Monitor our automated fraud screening application for “card not present” transactions.
• Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction.
• Conduct additional research to validate purchases.
• Conduct follow-up research on fraudulent transactions.
• Work with peers and leadership by communicating fraud trends and sharing ideas and information.
English language is required
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


• Bachelors Degree required (Criminal Justice field is a plus) and a strong desire to build a career in the fraud industry
• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
• Must possess strong internet research, along with the ability to navigate multiple systems at once.
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
• Must be able to work afternoon and evening shifts, including weekends, non-business hours and holidays.
English is required
• Individuals selected to join our team must successfully complete a pre-employment background check and must abide strictly by the company data protection policies
**Note: Relocation will not be provided for this role. This position will be based out of our Tecnoparque, MX office.

ReqID: 18004533
Schedule (Full-Time/Part-Time): Tiempo completo