American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition



  • This position is responsible for handling the vendor verification (tele verification and site verification) process as a part of merchant onboarding requirement, verification would be performed by third party
  • Maintain records of verification reports and create Timely & accurate reports related to vendor verification results and follow ups.
  • End to End Handling of vendor verification process (Receiving inventory, liaison with vendors, follow up on verification status, communicating the status to stakeholder teams etc.)
  • Reconciliation of Vendor Bills / Invoices
  • Customer engagement through face to face client meetings or on calls
  • Engagement with the customer by formulating a partnership plan which includes regular meetings with the customer, data & account reviews, discussions on new opportunities
  • Ability to work in Turn Around Time (TAT) and ensure proactive follow ups  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Graduate in any field
  • Good Presentation & Analytical Skills
  • Experience is not essential but preferred
  • Ability to communicate effectively using a variety of mediums (F2F, telephone, e-mail)
  • Must be presentable & professional as well as being able to work effectively unsupervised
  • Time & workload management skills including prioritizing and responding promptly to customer calls and requests
  • Excellent oral and written communication skills
  • Outstanding listening skills and capacity to articulate effective actions based on customer identified needs and profile
  • Ability to build a highly engaged relationship with a High Value Premium customer portfolio in a professional manner

ReqID: 18004622
Schedule (Full-Time/Part-Time): Full-time
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