American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition

 

JOB OVERVIEW:

 

  • Should have basic KYC knowledge ,Consistently Manage High Volumes Of Work Accurately And Efficiently While Working Under Stringent Timelines.
  • Focus On Team’s Productivity And Efficiency To Ensure Sla’s Are Met.
  • Strong Excel skills
  • Contribute Towards Team Goals By Strictly Managing Individual Productivity & Quality Targets And Demonstrate Strong Focus On Process Improvements
  • Ensure Adherence To And Compliance With Organization Policies And Audit Controls.
  • Build An Excellent Rapport With The Team & Other Business Groups To Ensure Smooth Day To Day Operations.
This role may be subject to additional background verification checks. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Qualifications

QUALIFICATION:
 
  • Graduate. Relevant Experience An Advantage
  • Excellent Oral And Written Communication Skills
  • Strong Interpersonal And Coordination Skills
  • Strong And Committed Customer Focus And Consistent Demonstration Of Service Excellence.
  • Compliance With Company Policies And Procedures.
  • Ability To Take Independent Decision & Meet Stringent Deadlines.
  • Good Pc Skills
  • Flexible
  • Strong Result Focus

ReqID: 18004623
Schedule (Full-Time/Part-Time): Full-time
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