American Express Careers

Collections Specialist - Global Credit Special Credit - Sunrise, FL

Sunrise, Florida
Customer Care Operations

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Job Description

The Collections Specialist supports our Special Customer (Seg A)  which is our niche segment in Ft Lauderdale and has the privilege to service American Express premium customer base consisting of high value, high spend and prominent Card members. The Primary objectives  of the Collections Specialist is to Enable Spend while minimizing risk (reduce probability) and Collect past due, high balance amounts (more than 30k).

Our Collections Specialists are expected to provide excellent customer service to our entire Card Member base, which includes prominent Individuals, high balance and Centurion Card Members. Our Collections Specialists are tasked with the critical responsibility of collecting on accounts with a due in full balance of $30,000.00 or greater and making quality decisions on all cases. Our Collections  Specialists must be proficient in utilizing a variety of tools and strategies in order to skillfully reduce credit losses and enable spend.


The ideal candidate should have experience in a credit/collections environment and demonstrate an ability to interact with our premium card member base.  
In addition, the candidate:
  • Must be able to attend required classroom and OJT training period (up to 120 days) including certification of Special Customer job knowledge
  • Must be able to attend flexible training / OJT / certification schedule(s)  
  • Must have strong communication and organizational skills  
  • Must have excellent analytical, negotiation and decision making skills  
  • Must have an understanding of US banking system and basic economics
  • Must have strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members  
  • Must have the ability to set effective work priorities  
  • Must have Strong Quality Monitor and Compliance performance
  • Must have strong and proven Collection Skills
  • Must demonstrate personal excellence including punctuality, integrity and accountability  
  • Must have the ability to demonstrate sensitivity and compassion in a difficult situation
  • Must have proven ability to drive strong results in effectiveness and efficiency 
  • Must have working knowledge of Microsoft Office Suite programs
  • Must have ability to work independently and in a team environment
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 18004662
Schedule (Full-Time/Part-Time): Full-time
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