American Express Careers
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Virtual Team Leader - Travel and Lifestyle Services (Central Region)
If there’s a way to give our customers what they want, you’ll find it. And that means knowing how to:
- Inspire your team to achieve their goals through at an individual and team level
- Evaluate your teams performance, and provide consistent coaching and feedback to drive continuous improvement
- Recognize key performance indicators and create individual development and action plans that are owned and driven by the employees
- Conduct team meetings, to lead your team through change or to ensure they are informed of any issues which may affect the way they service our Card Members·
- Ensure first-class service delivery is the main priority
- Minimum 2-year supervisory experience
- Travel or hospitality industry experience highly preferred
- Call center experience a plus
- Demonstrated passion for service with the ability to resolve customer issues and concerns.
- Maintain resilience, composure and remain positive under pressure and changing circumstances at all times
- Strong consultative coaching skills with ability to confidently motivate and inspire a team
- Good time management and can effectively prioritize team workloads
- Excellent written and verbal communication skills
- Bachelor Degree is preferred
- Knowledge of GDS system a plus
Schedule (Full-Time/Part-Time): Full-time