American Express Careers

Senior Analyst, Product Management

New York, New York
Digital Commerce Marketing

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Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses around the World.  The GCS Global Marketing team is responsible for the end-to-end marketing to all GCS customers and prospects in the US and internationally, with the guiding objective to Serve the Right Customers, the Right Treatment, at the Right Moment, and at the Right Margins. 
 
The Global Coverage team sits within GCS Global Marketing and is charged with two primary goals: 1) accelerate B2B growth on the card by expanding B2B merchant acceptance and activating B2B spend 2) improve real and perceived perceptions of T&E coverage to retain strategic accounts.  The Sr. Analyst position will be part of a core team supporting US Coverage strategy and a product called MARVEL (Merchant Acceptance Reporting & Vendor Endorsed Leads capability) - a newly launched interactive B2B merchant acceptance analysis tool.  The successful candidate will be responsible for enabling our GCS U.S. Middle Market (MM) Field organization with the tools, knowledge and best practices to drive client B2B spend.   
 
Job responsibilities:
  • Act as a center of expertise for Field teams regarding MARVEL and B2B merchant acceptance
  • Drive Field training and communication (training sessions, best practice tools & guides, internal communication channels), owning both strategy and execution of all deliverables
  • Facilitate GCS and GMS (Global Merchant Services) Field Engagement activities in order to further expand partnership between two Field organizations to help them jointly drive B2B spend
  • Manage performance reporting/tracking and product support issue resolution with the Field
  • Partner with the Field, third-party vendors, and technology partners to enhance MARVEL performance and product capabilities
  • Assist with user acceptance testing and release of new features/enhancements

 

Qualifications

  • Experience with product management and marketing
  • Ability to lead and build relationships cross-functionally (Field, product, and technology)
  • Strong verbal and written communication skills
  • Strong critical thinking skills
  • Proven ability to lead and manage workstreams independently
  • Ability to juggle multiple projects in a rapidly changing environment
  • Organized multi-tasker with strong attention to detail
  • Ability to diligently drive results and projects to completion
  • Experience in a sales or client management organization helpful
  • Proficient in Excel, PowerPoint and Salesforce (preferred)
  • Bachelor's degree required
 
 
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18004693
Schedule (Full-Time/Part-Time): Full-time
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