American Express Careers

Rep I-Customer Service

Sydney, Australia
Customer Care Operations


Job Description

Have you ever wanted to break into the fast paced world of Foreign Exchange? Are you a fast learner looking to take on a new challenge? Perhaps you are working in a back office environment and looking to make the transition into a customer facing role? American Express Foreign Exchange International Payment Services is a prominent player in the Australian FX market, offering its Corporate and Business client’s market leading FX product and payment solutions. We are looking for a passionate individual seeking an entry into financial markets to join our growing team. 

Key responsibilities: 
• Provide exceptional customer service to new and existing clients, demonstrating strong relationship servicing principles and building rapport with our clients. 
• Outbound servicing and re-engagement of existing clients via our targeted Winback program.

• Servicing, Retaining and growing a portfolio of digital clients 

• Drive results and achieve quality outcomes 
• Be empowered to reach new levels of customer excellence, and work in alignment with goals/targets to support increased revenue growth 
•Looking to identify process improvements with the objective to improve overall client satisfaction/experience. 
• Work well under pressure, both autonomously and within a team. 

Qualifications

• Possesses an undergraduate degree in Business, Finance or Economics with an interest in financial markets 
• Results driven with a passion for providing exceptional customer service 
• A competitive mindset with a strong will to win 
• Strong attention to detail with superior multi-tasking skills 
• Some FX Market Experience an advantage 
• Microsoft Office proficient 

This role may be subject to additional background verification checks.


ReqID: 18004770
Schedule (Full-Time/Part-Time): Full-time